Store rules

REGULATIONS OF SALE AND PROVISION OF SERVICES BY ELECTRONIC MEANS
§ 1. General information

These regulations define the general conditions, principles, and method of selling Products by VSB.STORE Spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, ul. Józefa Ignacy Kraszewskiego no. 36 lok. 128, 30-110 Kraków, entered into the register of entrepreneurs of the National Court Register by the District Court for Kraków - Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the number: 0000983007, REGON: 522616547, NIP: 6772481439 and by Diana Butsiak running a business under the company name: FOP BUTSIAK DIANA, Khmelnytskyi, Miru prospect, build. 72, app. 121, Ukraine, TIN: 3509111201, reg. number 2010350000000284581 via the Online Store https://vsb-store.pl/. These regulations are the regulations referred to in Art. 8 of the Act on the provision of electronic services. The Regulations specify the types, scope, and conditions for the provision of electronic services by the Seller in the scope of the Buyer's use of the functionality of the Online Store. The terms used in these Regulations mean: Civil Code - Civil Code of April 23, 1964, Journal of Laws 1964 No. 16 item 93, as amended as amended; Consumer - a natural person who performs a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity, and is not at the same time an Entrepreneur-Consumer. Buyer - a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person with limited legal capacity; a legal person or an organizational unit without legal personality, which is granted legal capacity by law, which has concluded or intends to conclude a Sales Agreement with the Seller. The Buyer may be, in particular, a Consumer, an Entrepreneur or an Entrepreneur-Consumer. Basket - functionality of the Online Store in which the Products selected by the Buyer are visible and enabling the Buyer to determine and modify the Order data, in particular the quantity of products, delivery address, invoice data, delivery method and payment methods. There are two Baskets in the Online Store: a basket of products marked as "Magazyn Polska" and a basket of products marked as "Magazyn Ukraina".
Entrepreneur - a Buyer who is not also a Consumer or an Entrepreneur-Consumer. Entrepreneur - consumer - a natural person running a business, including a partner in a civil partnership, concluding with the Seller a Sales Agreement directly related to his or her business activity, but not having a professional nature for this person, resulting in particular from the subject of its business activity. The statutory definition of an Entrepreneur-consumer is contained in Art. 38a of the Consumer Rights Act.
Regulations - these regulations. Online store - online website run by the Seller, available at https://vsb-store.pl/, through which the Buyer can purchase the Product from the Seller by placing an Order. The online store also provides Buyers with electronic services described in these Regulations. Seller: VSB.STORE Spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, ul. Józefa Ignacy Kraszewskiego no. 36 lok. 128, 30-110 Kraków, entered into the register of entrepreneurs of the National Court Register by the District Court for Kraków - Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the number: 0000983007, REGON: 522616547, NIP: 6772481439, tel.: +48 728 832 449 , e-mail: vsb.store.pl@gmail.com - in relation to Products marked as Warehouse Polska; Diana Butsiak running a business under the name: FOP BUTSIAK DIANA, Khmelnytskyi, Miru prospect, build. 72, app. 121, Ukraine, TIN: 3509111201, reg.number 2010350000000284581 - in relation to Products marked as Warehouse Ukraine;
The Seller is also an entity providing electronic services within the meaning of the Act on the provision of electronic services. Product - a movable item offered by the Seller which is the subject of the Sales Agreement between the Buyer and the Seller; All Products are displayed on the website https://vsb-store.pl/Magazyn Polska - functionality of the Online Store, meaning that the seller of a given Product is VSB.STORE Spółka z ograniczoną odpowiedzialnością;Magazyn Ukraina - functionality of the Online Store, meaning that the seller the given Product is Diana Butsiak running a business under the name: FOP BUTSIAK DIANA;
Customer Account - a service of the Online Store, marked with an individual name (login) and password provided by the Buyer, a set of resources in the Seller's IT system, which collects data provided by the Buyer and information about orders placed by him in the Online Store; Registration form - a form available in Online Store enabling the creation of a Customer Account. Order Form - a service of the Online Store, an interactive form enabling placing an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment. GDPR Regulation - Regulation of the European Parliament and of the Council (EU )2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. Sales contract - a Product sales contract concluded or concluded at a distance between the Buyer and the Seller. Personal Data Protection Act - Act of May 10, 2018 on the protection of personal data (Journal of Laws Laws of 20018, item 1000) Copyright Act - Act of February 4, 1994 on copyright and related rights (consolidated text: Journal of Laws of 2017, item 880). Consumer Rights Act - Act of May 30, 2014 on Consumer Rights , i.e. of March 9, 2017 (Journal of Laws of 2017, item 683). Act on the provision of services by electronic means - Act of July 18, 2002 on the provision of services by electronic means (Journal of Laws Laws of 2013, item 1422, as amended).Order - a declaration of will by the Buyer submitted electronically via the Order Form, aimed directly at concluding a Sales Agreement with the Seller, or an oral declaration of will submitted to the Seller by the Buyer by telephone. Placing an Order by phone is possible at: +48 728 832 449 from Monday to Friday from 9:00 a.m. to 5:00 p.m. In the Order, the Buyer specifies in particular the type and number of Products covered by the Sales Agreement, as well as their unit prices and the total price of all Products (including taxes).
The regulations are available on the website https://vsb-store.pl/. The Regulations are published in a way that enables obtaining, reproducing and recording their content using the IT system used by the Buyer.
The Regulations constitute an integral part of each Sales Agreement concluded by the Seller with the Buyer. Placing an Order is tantamount to a declaration by the Buyer that he or she has read the Regulations, understands its content and fully accepts it and undertakes to comply with the Regulations. The Buyer is obliged to comply with the provisions of the Regulations from the moment of taking the first action leading to the use of the services of the Online Store.§ 2. Using the Online Store Using the Online Store is possible provided that the IT system used by the Buyer meets the following minimum technical requirements: Internet access, installed web browser, and having a current, active and properly configured e-mail account. When using website, cookies are installed in the Buyer's IT system. Restrictions on the use of cookies may affect some of the functionalities available on the Online Store website. The Seller provides the Buyer with access to information about the function and purpose of the software or data that is not a component of the service content, entered by the Seller into the IT system used by the Buyer. The Seller includes this information in the "Privacy Policy" available on the Online Store website https://vsb-store.pl/. The Seller provides the Buyer with access to current information on specific risks related to the use of the service provided electronically and information on the means made available by the Seller. technical measures to prevent unauthorized persons from obtaining and modifying personal data sent electronically. The information referred to above constitutes an annex to the Regulations. The Buyer is obliged in particular to: provide true, accurate and up-to-date data, not misleading and not violating the rights of third parties, not to provide or transfer content prohibited by law, e.g. violence, defamatory or violating the rights of third parties, using the services offered by the Seller in a way that does not cause disruptions in the operation of the Online Store, in particular through the use of specific software or devices,
not taking actions aimed at gaining possession of classified information in the possession of the Seller , use the services offered by the Seller in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as accepted customs, use the services offered by the Seller in a manner that is not burdensome for other Buyers and the Seller, respecting their personal rights (in including the right to privacy) and other rights they are entitled to, use all content posted in the Online Store only for their own personal use. In the event of a violation of the obligations referred to in §2 section 4 above, the Seller may deprive the Buyer of the right to use the Online Store, and may also limit access to part or all of the resources of the Online Store, with immediate effect. The Buyer may use the Customer Account in the Online Store after the Buyer completes the following two steps: 1 .Completing the Registration Form, and 2.Clicking the "Registration" field. In the Registration Form, to create a Customer Account, the Buyer must provide the following data: name and surname, e-mail address and password. The Buyer may provide other additional data, such as address details or data for issuing a VAT invoice, but providing such data is not necessary to create a Customer Account. The electronic service consisting in maintaining a Customer Account in the Online Store is provided by the Seller free of charge for an indefinite period. The Buyer may, at any time and without giving a reason, delete the Customer Account by sending an appropriate request to the Seller via e-mail to the following address: vsb.store.pl@gmail.com or in writing to the Seller's address. The Buyer's use of The Order Form begins when the Buyer adds the first Product to the Cart in the Online Store. Placing an Order takes place after the Buyer completes a total of four subsequent steps: 1. Filling out the Order Form, 2. Clicking on the checkbox on the Online Store website next to the statement "I declare that I have read the Regulations of sale and provision of services by electronic means and accept its provisions", 3. by clicking on the Online Store's website next to the statement "I declare that I have been informed about the right to withdraw from the contract and that I have read the Privacy Policy", and 4. clicking the "Place an order" box on the Online Store's website. Until the Buyer clicks the "Place an order" box, the Buyer has the opportunity to independently modify the data entered in the Order Form. In the Order Form, it is necessary for the Buyer to provide the following data to conclude the Sales Agreement: name and surname/company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and data regarding the Agreement. Sales: Product(s), quantity of Product(s), place and method of delivery of Product(s), method of payment. In the case of Buyers who are not natural persons, it is also necessary to provide the company name and NIP number. The Seller may terminate the contract for the provision of electronic services with a 14-day notice period by sending the Buyer a declaration of termination to the e-mail address provided when placing the Order. The Seller may terminate this notice for important reasons, which include: the Buyer's use of the Online Store in a manner violating the law or the provisions of the Regulations, the Buyer's use of the Online Store in a manner violating the rights of third parties or good practices, sending or posting by the Buyer in within the Online Store, unsolicited commercial information (spam).

The Buyer may terminate the contract for the provision of electronic services at any time, without giving a reason and without incurring costs, in particular by sending a declaration of termination via e-mail to the following address: vsb.store.pl@gmail.com or in writing to the Seller's address.
Termination of the contract for the provision of electronic services and termination of this contract does not affect the rights acquired by the Buyer and the Seller before the termination or termination of this contract. The Seller is not liable for:

blocking by administrators of mail servers that handle the Buyer's e-mail messages and for deleting and blocking e-mail messages sent by the Seller through software installed on the computer used by the Buyer,
for transactions made via the Online Store by unauthorized third parties, disruptions, including interruptions in the operation of the Online Store caused by force majeure, unauthorized action of third parties or incompatibility of the Buyer's technical infrastructure, damage resulting from the Buyer providing incorrect, false or incomplete information when placing an Order via the Online Store's website, as well as damage resulting from the Buyer's failure to comply with provisions of the Regulations. § 3. Conclusion of the Sales Agreement Announcements, advertisements, price lists and other information about the Products provided on the website https://vsb-store.pl/ or in other places used to display the Product, in particular their descriptions, technical and operational parameters and prices, constitute invitation to conclude a contract, within the meaning of Art. 71 of the Civil Code. Before concluding the Sales Agreement, the Seller provides the Buyer with comprehensive information referred to in Art. 12 section 1 of the Act on Consumer Rights in a manner appropriate to the type of means of distance communication used. The information includes in particular: the main features of the service, taking into account the subject of the service and the method of communication with the Buyer; precise data identifying the Seller; the Seller's registered office address, e-mail address and telephone number; address at which the Buyer may submit complaints, if different from the registered office address. Seller; the total price for the Product including taxes; the costs of using a means of distance communication to conclude a Sales Agreement if they are higher than those usually charged for using this means of communication; the method and deadline of payment; the method and deadline of performance by Seller and the complaint handling procedure; method and deadline for exercising the right to withdraw from the Sales Agreement pursuant to Art. 27 of the Act on Consumer Rights, as well as the sample form for withdrawing from the Sales Agreement; the costs of returning the items in the event of withdrawal from the Sales Agreement, which are borne by the Buyer and the costs of returning the items if, due to their nature, these items cannot be normally sent back by post; no right to withdraw from the Sales Agreement in situations specified in the Consumer Rights Act, or circumstances in which the Buyer loses the right to withdraw from the Sales Agreement; the Seller's obligation to deliver goods without defects; the existence and content of guarantees and after-sales services and the method of their implementation; minimum time duration of the Buyer's obligations under the Sales Agreement; the possibility of using out-of-court methods of dealing with complaints and pursuing claims and the rules of access to these procedures.

In order to conclude the Sales Agreement, it is necessary for the Buyer to place an Order in advance. Placing an Order by the Buyer constitutes an expression of the will to be bound by the Sales Agreement with the Seller and to place an order with the obligation to pay within the meaning of the Consumer Rights Act. Orders can be placed via the Order Form available on the Online Store website https://vsb-store.pl/ or by phone.
In order to conclude a Sales Agreement via the Order Form, please visit the website: https://vsb-store.pl/, select the Product of interest and take further technical steps based on the messages displayed to the Buyer. The Products that are the subject of the Order are selected by adding them to the Cart. If you select Products marked as "Poland Warehouse" and "Ukraine Warehouse", these products are added to separate Carts and it is necessary for the Buyer to place two separate Orders. It is not possible to combine the purchase of Products from separate warehouses into one Order. If you wish to receive a VAT invoice when placing an Order via the Order Form, please select the "I want to receive a VAT invoice" option and complete the data required to issue an invoice. In order to place an Order, the Buyer must read the Regulations and accept them. When placing an Order via the Order Form, selecting the option "I declare that I have read the Regulations for the sale and provision of services by electronic means and accept its provisions" means that the Buyer has read the Regulations, understands its provisions and agrees to the conditions contained therein. Lack of such acceptance results in the inability to use the functionality of the Online Store, and in particular makes it impossible to place an Order. The Regulations are made available in such a way that the Buyer can store and reproduce them in the ordinary course of business.
After the Buyer starts the process of placing an Order via the Order Form or after logging in to the Customer Account, i.e. after the Buyer adds the Product(s) available in the Online Store to the Cart, the Buyer will receive: to the e-mail address indicated in the Order Form or in the Customer Account. e-mail notification about adding the Product(s) to the Cart and the possibility of completing the Order, to the telephone number indicated in the Order Form or in the Customer Account, SMS notification about adding the Product(s) to the Cart and the possibility of completing the Order. After the Buyer provides all necessary data to place an Order, an Order summary will be displayed, including: the subject of the Order, the unit and total price of the ordered Products, including taxes, delivery costs and other additional costs, payment method, method and place of delivery, delivery time, detailed data of the Seller and the method of communication with Buyers. The Buyer has the opportunity to modify the entered data and select the Product until the "I order and pay" button is pressed, i.e. until the Order is placed. If an Order is placed by telephone, the Seller provides the above information to the Buyer orally. After placing the Order, the Seller confirms its receipt: electronically to the e-mail address provided by the Buyer, and/or by SMS notification to the telephone number indicated by the Buyer,

which binds the Buyer with his Order and constitutes acceptance of the Order for execution. Upon receipt of the above message by the Buyer, a Sales Agreement is concluded between the Buyer and the Seller. The content of the concluded Sales Agreement is confirmed, made available, recorded and secured by sending the e-mail message referred to in this section to the Buyer. In the case of a telephone order, the above-mentioned confirmation may be made via text message or in the form of written correspondence sent to the address indicated by the Buyer. In the e-mail confirming receipt of the Order, the Seller includes a link to the Regulations, the attachment of which is a sample declaration of withdrawal from a distance contract and information on the right of withdrawal from the contract by the Consumer or Entrepreneur-Consumer, as well as a link to the "Privacy Policy".

During the Order execution process, the Seller will inform the Buyer about the stages of Order execution (i.e. acceptance of payment, collecting Products for shipment, shipment of the Order, delivery of the Order) by sending messages:
electronically, to the e-mail address provided by the Buyer, and/ or SMS notification to the telephone number provided by the Buyer.

The Seller has the right to withdraw from the Sales Agreement within 30 days from the date of conclusion of the Sales Agreement:
if the data necessary to place and execute the Order are not completed or are completed incorrectly, and contact with the Buyer is not possible, if the Products being the subject of the Order is not available or in the event of damage to these Products before they are sent to the Buyer. In such a case, the Seller contacts the Buyer in advance to consult the decision on further execution of the order. If it is not possible to agree on a common position, the Seller may unilaterally withdraw from the Sales Agreement. After delivering the Products purchased in the Online Store to the Buyer, the Seller may ask the Buyer, via e-mail or SMS, about satisfaction with the received Products and the quality of service. the Buyer in the Online Store or with a proposal to purchase other Products offered in the Online Store. § 4. Product prices and payments Product prices are given in Polish zlotys (PLN) and are specified in gross value, i.e. they include taxes and other public levies due in connection with the purchase Product, and thus constitute the total amount of benefit due to the Seller from the Buyer in connection with the purchase of the Product. The unit price of the Product is considered bindingly agreed between the Buyer and the Seller at the time of placing the Order. When placing the order, the Buyer may choose the following payment methods:

in relation to Products marked as Warehouse Polska:
payment by online transfer - payment via the online payment channel, to the account of the store's partner - Przelewy24; Przelewy24 provides the following payment methods: payment via Blik, online transfer via a selected bank, payment by payment cards (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro),

payment by traditional transfer - payment directly to the account of VSB.STORE spółka z ograniczoną odpowiedzialnością with the number: 46249000050000453091039186 at Alior Bank SA

in relation to Products marked as Warehouse Ukraine:
payment by online transfer - payment via the online payment channel, to the account of the store's partner - the WayForPay website; The Seller reserves the right to exclude some forms of payment. The Buyer is obliged to pay for the ordered Product, no later than within 7 days (in words: seven) calendar days (including Saturdays, Sundays and public holidays, within the meaning of the Act on non-working days - Journal of Laws of 2015, item 90, as amended), following in which he received an e-mail confirming the Order. The Seller reserves the right to cancel any Order that violates the conditions specified in § 4 section 5 upon prior notice to the Buyer. § 5. Delivery The Seller provides the Buyer with the following forms of order delivery: in relation to Products marked as Warehouse Poland: courier delivery via Inpost after prior prepayment,

courier shipment collected by the Buyer at an Inpost parcel locker;

in relation to Products marked as Warehouse Ukraine:
courier delivery via Inpost after prior prepayment,

courier shipment collected by the Buyer at an Inpost parcel locker;

Delivery of Products is available within the territory of the Republic of Poland and abroad. In order to complete the order outside Poland, the Buyer undertakes to individually agree the cost and delivery time with the Seller. The Buyer will be informed about the amount of delivery costs when placing the Order. They depend on the delivery and payment method chosen by the Buyer. If the value of the ordered Products exceeds PLN 200.00, the Seller covers the costs of delivery of the order within the territory of the Republic of Poland in accordance with the delivery method chosen by the Buyer, available in the Order form. If the Seller provides the Buyer with discount codes that reduce the price of the Product and as a result of using such a discount code, the value of the ordered Products drops below PLN 200.00, the delivery costs of the Products are covered by the Buyer. Delivery of the Product to the Buyer is made immediately (usually the Product is shipped the next day business day), but no later than 30 days, unless the Sales Agreement provides otherwise. The 30-day period is counted from the date of payment, and if cash on delivery is selected - from the date of conclusion of the Sales Agreement (the Buyer receives confirmation of placing the Order from the Seller). § 6. Withdrawal from the Sales Agreement A consumer or an Entrepreneur-consumer purchasing a Product who has concluded a distance sales agreement may withdraw from this sales agreement without giving reasons and without incurring costs, except for the costs indicated in § 6 section. 5 below, by submitting a clear declaration of withdrawal from the Sales Agreement within fourteen (14) days from the date of delivery of the Product or its last part. In order to effectively withdraw from the Sales Agreement, it is enough to send to the Seller before the above-mentioned period. deadline, a written declaration of the Consumer or Entrepreneur-consumer on withdrawal from the Sales Agreement by traditional mail to the following address: VSB.STORE Spółka z oganiczej with its registered office in Kraków, ul. Józefa Ignacy Kraszewskiego no. 36 lok. 128, 30-110 Kraków or by e-mail to: vsb.store.pl@gmail.com - in relation to Products marked as Warehouse Polska;
Diana Butsiak running a business under the name: FOP BUTSIAK DIANA, Khmelnytskyi, Miru prospect, build. 72, app. 121, Ukraina, TIN: 3509111201, reg.number 2010350000000284581 or by e-mail to the following address: vsb.store.pl@gmail.com - in relation to Products marked as Warehouse Ukraina; The Consumer or Entrepreneur-Consumer has the right to withdraw from the Sales Agreement also with using the contract withdrawal template included in Annex No. 2 to the Consumer Rights Act or the template constituting an annex to the Regulations. In the event of effective withdrawal from the Sales Agreement, the Sales Agreement is considered not concluded and the Consumer or Consumer-Entrepreneur is released from any obligations. .In the event of withdrawal from the Sales Agreement, the Product should be returned immediately, preferably together with sending the declaration of withdrawal or separately - but no later than within fourteen (14) days from the date of withdrawal from the Sales Agreement. To meet the deadline, it is enough to return the Product before its expiry to the following address: VSB.STORE Spółka z oganiczej based in Kraków, ul. Józefa Ignacy Kraszewskiego no. 36 lok. 128, 30-110 Kraków - in relation to Products marked as Polksa Magazine; Diana Butsiak running a business under the name: FOP BUTSIAK DIANA, Khmelnytskyi, Miru prospect, build. 72, app. 121, Ukraina, TIN: 3509111201, reg.number 2010350000000284581 - in relation to Products marked as "Warehouse Ukraina" The direct costs of returning the Product, i.e. the cost of packaging and returning the Product in connection with withdrawal from the Distance Sales Agreement, are borne by the Consumer or Entrepreneur - consumer. If the right to withdraw from the Sales Agreement is exercised by the Entrepreneur-consumer, the Seller will issue a correction invoice after accepting the return of the Product. The entrepreneur - consumer is obliged to provide an e-mail address to which the Seller will send a correction invoice. If the Entrepreneur-consumer does not clearly indicate the e-mail address to which he wants to receive the corrective invoice, the Seller will send a corrective invoice to the e-mail address used by the Entrepreneur-consumer to conclude the Sales Agreement. The entrepreneur-consumer is obliged to confirm the receipt of the correction invoice to the Seller by sending a return e-mail. Confirmation of receipt of a corrective invoice by the Entrepreneur-consumer is a return message from the Entrepreneur-consumer, confirming receipt of the corrective invoice. The consumer or the Entrepreneur-consumer is liable for the reduction in the value of the Product resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product. . During the period for withdrawing from the Sales Agreement, the Consumer or Entrepreneur-Consumer should handle and check the Product with due care. The Consumer or Entrepreneur-Consumer should return the Product in the same quantitative and qualitative composition in which it was received (subject to the first sentence). In particular, the Product should be accompanied by all parts, accessories, instructions, terms of use and other documents received with the Product. The Consumer or Entrepreneur-Consumer has the right to open the packaging to gain access to the Product if similar Products are usually displayed in stationary stores without packaging. It is recommended that the returned Product be packed in the original packaging, unless it has been removed to determine the nature, characteristics and functioning of the Product. In this case, please ensure that the Product is packaged securely to avoid the risk of damage during transport. Before sending, the shipment must be marked with the appropriate address of the Seller to whom the Product is being returned. In the event of withdrawal from the Sales Agreement, the Seller returns to the Consumer or Consumer Entrepreneur all payments received, including the costs of delivering the Product to the Consumer or Consumer Entrepreneur, with the exception of additional costs resulting from from the method of delivery selected by the Consumer or Entrepreneur-consumer when placing the Order, other than the cheapest standard method of delivering the Product offered by the Seller. The refund of the Product price paid by the Consumer or Entrepreneur-consumer and the delivery costs incurred will be made no later than after receiving the Product back from the Consumer or Entrepreneur - consumer or after the Consumer or Entrepreneur-consumer provides proof of returning the Product, depending on which event occurs first. Payment is refunded using the same payment method used by the Buyer. The right to withdraw from a distance contract is not available to the Consumer or Entrepreneur-Consumer in the case of a contract: concerning sound or visual recordings of data or computer programs delivered in a sealed package, if the package was opened by the Buyer;
for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer or Entrepreneur-consumer before the deadline for withdrawal from the contract and after informing the Consumer or Entrepreneur-consumer about the loss of the right to withdraw from the contract;
in which the subject of the service is a non-prefabricated Product, manufactured according to the specifications of the Consumer or Entrepreneur-consumer or serving to meet his individual needs (in particular as a result of the personal registration of the product by the Consumer or Entrepreneur-consumer in the manufacturer's database, which results in assigning the product to the Consumer or Entrepreneur-consumer );sale of Products which, after delivery, due to their nature, are inseparably connected with other items; in which the subject of the service is a Product that deteriorates quickly or has a short shelf life; in which the Consumer or Entrepreneur-Consumer has expressly requested that The seller came to him for urgent repairs or maintenance; if the Seller additionally provides services other than those requested by the Consumer or the Consumer-Entrepreneur, or provides Products other than spare parts necessary for repair or maintenance, the Consumer or the Consumer-Entrepreneur has the right to withdraw from the contract in relation to additional services or Products; in which the subject of the service is a Product delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery; for the delivery of newspapers, periodicals or magazines, with the exception of a subscription contract; provision of services in the field of transport of Products, services related to recreation, entertainment, sports or cultural events, if the contract specifies the day or period of service provision; in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract; in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control control;concluded by public auction. § 7. Complaints upon sale If the Buyer is a Consumer or an Entrepreneur-Consumer, the Seller is liable for the lack of compliance of the Product with the contract in accordance with the regulations contained in the Act on Consumer Rights. The Buyer may submit a complaint: in writing - in the form of a complaint signed by the Buyer and sent to the Seller's address; in oral form - in the form of a complaint submitted by telephone; in electronic form - via e-mail to the Seller's e-mail address. The product is consistent with the contract if, in particular, its: description, type, quantity, quality, completeness and functionality; suitability for the specific purpose for which is needed by the Buyer, of which the Buyer notified the Seller at the latest at the time of conclusion of the contract and which the Seller accepted. In addition, in order for the Product to be considered in compliance with the contract, it must: be suitable for the purposes for which a product of this type is usually used, taking into account applicable regulations law, technical standards or good practices; be present in such quantity and have such characteristics, including durability and safety, as are typical of a product of this type and that the Buyer can reasonably expect, taking into account the nature of the product and the public representations made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the Seller proves that: he was not aware of a given public assurance and, judging reasonably, could not have known about it, before concluding the contract, the public assurance was corrected in compliance with the conditions and the form in which the public assurance was given, or in a comparable manner, the public assurance did not influence the Buyer's decision to conclude the contract;

be supplied with packaging, accessories and instructions which the Buyer may reasonably expect to be provided;
be of the same quality as the sample or pattern that the Seller made available to the Buyer before concluding the contract and correspond to the description of such sample or pattern.
The Seller is not liable for the lack of compliance of the Product with the contract in the scope referred to in §7 section 4, if the Buyer, at the latest at the time of concluding the contract, was clearly informed that a specific feature of the Product deviates from the requirements of compliance with the contract specified in §7 section 4 and has expressly and separately accepted the lack of a specific feature of the Product.
The Seller is liable for the lack of compliance of the Product with the contract existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the Product is longer. If the lack of conformity of the Product with the contract is revealed within two years from the date of delivery of the Product, it is presumed to have existed at the time of its delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the Product or the nature of the lack of conformity of the Product with the contract. . The Seller cannot rely on the expiry of the deadline for determining the lack of compliance of the Product with the contract, referred to in § 7 section 6, if the defect has been fraudulently concealed. If the Product is inconsistent with the contract, the Buyer may request its repair or replacement. The Seller may replace it if the Buyer requests repair, or the Seller may repair it if the Buyer requests replacement, if bringing the Product into conformity with contract in the manner chosen by the Buyer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the Product into compliance with the contract. The Seller shall repair or replace the Product within a reasonable time from the moment the Seller was informed by the Buyer about the lack of compliance with the contract, and without undue inconvenience to the Buyer, taking into account the specificity of the Product and the purpose for which the Buyer purchased it. The Buyer provides the Seller with the Product subject to repair or replacement, and the Seller collects the Product from the Buyer at his own expense. The costs of repair or replacement are borne by the Seller. In particular, this includes the costs of postage, freight, labor and materials. The Buyer is not obliged to pay for the ordinary use of the Product, which has subsequently been replaced. If the Product is inconsistent with the contract, the Buyer may submit a declaration of price reduction or withdrawal from the contract in the following cases: The Seller refused to bring the Product into compliance with the contract in accordance with § 7 section 9;The Seller did not bring the Product into compliance with the contract in accordance with § 7 section 10-12; the lack of compliance of the Product with the contract continues, despite the fact that the Seller has tried to repair or replace the Product; the lack of compliance of the Product with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first using protective measures, referred to in § 7 section 8-13; it is clear from Seller's representation or circumstances that repair or replacement of the Product will not occur within a reasonable time or without undue inconvenience to Buyer. The reduced price must be in such proportion to the price resulting from the contract that the value of the Product inconsistent with the contract remains in proportion to the value of the Product compliant with the contract. The Seller shall refund to the Buyer the amounts due as a result of exercising the right to reduce the price immediately, no later than within fourteen (14) days. days from the date of receipt of the Buyer's declaration of price reduction. If the lack of compliance with the contract applies only to some Products delivered under the contract, the Buyer may withdraw from the contract only in relation to these Products, as well as in relation to other Products purchased by the Buyer together with the Products. non-conforming to the contract if the Buyer cannot reasonably be expected to agree to retain only products consistent with the contract. The Buyer may not withdraw from the contract if the lack of conformity of the Product with the contract is immaterial. It is presumed that the lack of conformity of the Product with the contract is material. The Seller is obliged to demonstrate that the non-compliance of the Product with the contract is not significant. In the event of withdrawal from the contract, the Buyer shall immediately return the Product to the Seller at the Seller's expense. The Seller returns the price to the Buyer immediately, no later than fourteen (14) days from the date of receipt of the Product or proof of its return. The Seller refunds the price using the same method of payment as used by the Buyer, unless the Buyer has expressly agreed to a different method of return that does not involve any costs for him. The Buyer may refrain from paying the price until the Seller fulfills his obligations under due to complaints referred to in § 7 section 8-19. The complaint consideration period is fourteen (14) business days counted from the date of receipt of the complained Product by the Seller. If the Buyer requested replacement or repair of the Product or submitted a declaration of withdrawal from the contract or price reduction, specifying the amount by which the price is to be reduced, and the Seller does not responded to this request within fourteen (14) days, it is considered that the request is justified.
Minor differences in the external appearance of the Product issued to the Buyer compared to the appearance of the Product (also of the same type, brand and model) presented in graphic form, which may result from different settings of the Buyer's monitor, lighting conditions, etc. factors related to only with using the Internet for shopping. This provision does not have the effect of limiting the Seller's liability towards the Buyer, in particular it does not limit in any way the Buyer's rights to withdraw from the contract. § 8. Complaints about services provided electronically Complaints regarding services provided electronically, in particular related to the operation of the Online Store, may be submitted due to: failure to meet the deadline specified in the contract for the commencement of the provision of services to the Buyer due to the Seller's fault, non-performance or improper performance of the services by the Seller or faulty settlement thereof.

A complaint regarding non-performance or improper performance of a service provided electronically should include in particular its subject and the circumstances justifying it.
The Seller shall consider complaints within 14 (fourteen) days from the date of their submission. § 9. Provisions relating to Entrepreneurs The provisions contained in § 9 of the Regulations apply only to Buyers who are not also Consumers or Entrepreneurs-consumers, i.e. Buyers who are entrepreneurs or who conclude a Sales Agreement. on behalf of the entrepreneur, in a situation where this contract is of a professional nature for the entrepreneur, resulting in particular from the subject of his business activity. The Seller has the right to limit the payment methods available to the Entrepreneur, including requiring prepayment in whole or in part, regardless of on the method of payment chosen by the Buyer in the Order and the fact of concluding the Sales Agreement. The Products that are the subject of the Sales Agreement concluded with the Entrepreneur remain the property of the Seller until the price and delivery costs under the Sales Agreement are paid. When the Seller releases the Product to the carrier, the benefits and burdens related to with the item and the risk of accidental loss or damage to the item. In such a case, the Seller is not liable for the loss, defect or damage of the Product occurring from its acceptance for transport until its delivery to the Entrepreneur and for any delay in the transport of the shipment. The Seller is liable to the Entrepreneur for defects of the sold item, provided that the Entrepreneur presents proof of purchase of the item. (VAT invoice or fiscal receipt). The entrepreneur loses his warranty rights if he did not examine the item in time and in the manner usual for this type of item and did not notify the Seller about the defect immediately after its detection, and if the defect was discovered only later - if he did not notify the Seller immediately after discovering it. The period for considering a complaint submitted by the Entrepreneur is thirty (30) days from the date of receipt of the complained Product by the Seller. This deadline may be extended in justified cases, of which the Entrepreneur will be informed. Failure to respond by the Seller within the above-mentioned deadline is tantamount to considering the request unjustified. The costs of delivering the defective item to the place of delivery are borne by the Entrepreneur. The Seller's liability towards the Entrepreneur, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - up to the amount of the price paid and costs under the Sales Agreement. The Seller is liable to the Entrepreneur only for typical damages, foreseeable at the time of concluding the contract and is not liable for lost profits to the Entrepreneur. § 10. Personal dataThe controller of the Buyer's personal data in accordance with the Personal Data Protection Act and the Regulation is: VSB .STORE Spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, ul. Józefa Ignacy Kraszewskiego no. 36 lok. 128, 30-110 Kraków, entered into the register of entrepreneurs of the National Court Register by the District Court for Kraków - Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the number: 0000983007, REGON: 522616547, NIP: 6772481439, tel.: +48 728 832 449 , e-mail: vsb.store.pl@gmail.com - in relation to Sales Agreements regarding Products marked as Warehouse Polska and in relation to services provided electronically. Diana Butsiak running a business under the name: FOP BUTSIAK DIANA, Khmelnytskyi, Miru prospect, build. 72, app. 121, Ukraine, TIN: 3509111201, reg. number 2010350000000284581: tel.: +48 728 832 449, e-mail: vsb.store.pl@gmail.com - in relation to Sales Agreements regarding Products marked as Warehouse Ukraine;
The rules for the processing of the Buyer's personal data are regulated by the "Privacy Policy", posted on the website of the Online Store https://vsb-store.pl/.§ 11. Copyright of all content posted on the website of the Online Store https://vsb-store.pl/., in particular, graphic signs, photos and product descriptions are protected by copyright within the meaning of the Copyright Act. None of the content elements published above. the website may not be distributed or copied in any way (electronic, mechanical or other) without the written consent of the owner of this content, i.e. VSB.STORE Spółka z oganiczej based in Kraków. § 12. Final provisionsThe available means of communication between the Buyer and the Seller are: − telephone - +48 728 832 449e-mail - vsb.store.pl@gmail.comcorrespondence address (Products marked with its Warehouse Polska, services provided electronically) - VSB.STORE Spółka z oganiczej liability with its registered office in Kraków, ul. Józefa Ignacy Kraszewskiego no. 36 lok. 128, 30-110 Kraków; correspondence address (Products marked with his Warehouse Ukraina): Diana Butsiak running a business under the name: FOP BUTSIAK DIANA, Khmelnytskyi, Miru prospect, build. 72, app. 121, Ukraine, TIN: 3509111201, reg.number 2010350000000284581;The Seller reserves the right to unilaterally change the Regulations in the event of: introduction of new or changes to existing, generally applicable legal provisions, change or emergence of new interpretations of generally applicable legal provisions as a result of court decisions or decisions, recommendations, guidelines or instructions, changes in market conditions, introduction or withdrawal of Products from the offer, changes in the offered forms of delivery, collection, methods of payment, complaint handling procedure, etc. resulting from the functioning of the Seller's enterprise, the need to correct clerical errors, accounting, as well as ensuring the clarity of the provisions of the Regulations, without increasing the scope of obligations or reducing the scope of rights of the Buyer. The amended Regulations are binding on the Buyer if the requirements of Art. 384 of the Civil Code. Changes to the Regulations will not in any way violate the rights of Consumers or Entrepreneurs-consumers acquired before the date of entry into force of the changes. The Buyer will be informed about the content of changes to the Regulations by the Seller posting a message about the change to the Regulations on the website https://vsb-store.pl/. Each Buyer may use out-of-court methods of dealing with complaints and pursuing claims. In this respect, the Buyer may use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts. The use of extrajudicial means of dealing with complaints and pursuing claims is voluntary and may take place when both parties to the dispute consent to it. At http://ec.europa.eu/consumers/odr, a platform for the online system for resolving disputes between consumers and entrepreneurs at the EU level (ODR platform) is available. In all matters arising or likely to arise from the Sales Agreement, exclusive jurisdiction is vested in Polish courts. Disputes arising between the Consumer or Entrepreneur-consumer and the Seller shall be submitted to the competent common courts. Disputes arising between the Seller and the Entrepreneur shall be submitted to the court having jurisdiction over the Seller's registered office. In matters not regulated in the Regulations, the provisions of the Civil Code and other acts shall apply. The Regulations enter into force on April 28, 2023.