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Terms and Conditions

TERMS AND CONDITIONS OF SALE AND PROVISION OF ELECTRONIC SERVICES

§ 1. General information

  1. These Terms and Conditions set out the general terms, rules and procedure for the sale of Products by VSB.STORE Spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, ul. Bydgoska 6, 30-056 Kraków, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register, under KRS number: 0000983007, REGON: 522616547, NIP: 6772481439, via the Online Store https://vsb-store.pl/.

  2. These Terms and Conditions are the terms and conditions referred to in Art. 8 of the Act on the Provision of Electronic Services. They set out the types, scope and conditions of the electronic services provided by the Seller in connection with the Buyer's use of the functions of the Online Store.

  3. The following terms used in these Terms and Conditions have the following meanings:

    • Civil Code – the Polish Act of 23 April 1964 – Civil Code (Kodeks cywilny);
    • Consumer – a natural person entering into a legal transaction with a business that is not directly related to his or her business or professional activity, who is not at the same time an Entrepreneur-Consumer;
    • Buyer – a natural person with full legal capacity and, where provided for by generally applicable law, also a natural person with limited legal capacity; a legal person or an organisational unit without legal personality to which the law grants legal capacity, which has concluded or intends to conclude a Sales Agreement with the Seller. The Buyer may in particular be a Consumer, an Entrepreneur or an Entrepreneur-Consumer;
    • Basket – a function of the Online Store in which the Products selected by the Buyer are displayed and which enables the Buyer to determine and modify the Order data, in particular the quantity of Products, the delivery address, invoice details, delivery method and payment method;
    • Entrepreneur – a Buyer who is neither a Consumer nor an Entrepreneur-Consumer;
    • Entrepreneur-Consumer – a natural person conducting business activity, including a partner in a civil-law partnership, who concludes a Sales Agreement with the Seller that is directly related to his or her business activity but is not of a professional nature for that person, resulting in particular from the subject of his or her business activity. The statutory definition of an Entrepreneur-Consumer is contained in Art. 38a of the Consumer Rights Act;
    • Terms and Conditions – these terms and conditions;
    • Online Store – the website operated by the Seller, available at https://vsb-store.pl/, through which the Buyer can purchase a Product from the Seller by placing an Order. The Online Store also provides Buyers with the electronic services described in these Terms and Conditions;
    • Seller – VSB.STORE Spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, ul. Bydgoska 6, 30-056 Kraków, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register, under KRS number: 0000983007, REGON: 522616547, NIP: 6772481439, tel.: +48 728 832 449, e-mail: vsb.store.pl@gmail.com. The Seller is also the provider of electronic services within the meaning of the Act on the Provision of Electronic Services;
    • Product – a movable item offered by the Seller that is the subject of a Sales Agreement between the Buyer and the Seller. All Products are presented on the website https://vsb-store.pl/;
    • Customer Account – a service of the Online Store; a set of resources in the Seller's IT system, identified by an individual username (login) and a password provided by the Buyer, in which the data provided by the Buyer and information about the Orders placed by the Buyer are stored;
    • Registration Form – a form available in the Online Store that enables a Customer Account to be created;
    • Order Form – a service of the Online Store; an interactive form that enables an Order to be placed, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the delivery and payment methods;
    • GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC;
    • Sales Agreement – an agreement for the sale of a Product concluded or to be concluded at a distance between the Buyer and the Seller;
    • Personal Data Protection Act – the Polish Act of 10 May 2018 on the Protection of Personal Data (ustawa o ochronie danych osobowych);
    • Copyright Act – the Polish Act of 4 February 1994 on Copyright and Related Rights (ustawa o prawie autorskim i prawach pokrewnych);
    • Consumer Rights Act – the Polish Act of 30 May 2014 on Consumer Rights (ustawa o prawach konsumenta);
    • Act on the Provision of Electronic Services – the Polish Act of 18 July 2002 on the Provision of Electronic Services (ustawa o świadczeniu usług drogą elektroniczną);
    • Order – the Buyer's declaration of intent made electronically via the Order Form, aimed directly at concluding a Sales Agreement with the Seller, or an oral declaration of intent made by the Buyer to the Seller by telephone. Orders can be placed by telephone at +48 728 832 449 from Monday to Friday between 9:00 and 17:00. In the Order, the Buyer specifies in particular the type and quantity of Products covered by the Sales Agreement, as well as their unit prices and the total price of all Products (including taxes).

  4. These Terms and Conditions are available on the website https://vsb-store.pl/. They are published in a manner that allows their content to be obtained, reproduced and recorded using the IT system used by the Buyer.

  5. These Terms and Conditions form an integral part of every Sales Agreement concluded between the Seller and the Buyer. Placing an Order constitutes the Buyer's declaration that he or she has read the Terms and Conditions, understands their content, fully accepts them and undertakes to comply with them.

  6. The Buyer is obliged to comply with the provisions of these Terms and Conditions from the moment of taking the first step towards using the services of the Online Store.

§ 2. Use of the Online Store

  1. Use of the Online Store is possible provided that the IT system used by the Buyer meets the following minimum technical requirements:

    • Internet access;
    • an installed web browser;
    • a current, active and correctly configured e-mail account.

  2. While the website is being used, cookies are installed in the Buyer's IT system. Restricting the use of cookies may affect some functions available on the Online Store website. Information on the function and purpose of software or data that are not part of the content of the service and that are introduced by the Seller into the Buyer's IT system is contained in the Privacy Policy available on the Online Store website.

  3. The use of electronic services involves typical risks, such as malware, attempts to obtain data fraudulently (phishing) or unauthorised access to the Customer Account. To reduce these risks, the Buyer should use up-to-date antivirus software, not share the Customer Account password with third parties and log out after finishing using the Customer Account. The Seller applies technical measures to prevent unauthorised persons from obtaining and modifying personal data transmitted electronically.

  4. The Buyer is obliged in particular to:

    • provide data that are true, accurate and up to date, not misleading and not infringing the rights of third parties;
    • not supply or transmit content prohibited by law, e.g. content promoting violence, defamatory content or content infringing the rights of third parties;
    • use the services offered by the Seller in a manner that does not disrupt the functioning of the Online Store, in particular through the use of specific software or devices;
    • not take any actions aimed at obtaining confidential information held by the Seller;
    • use the services offered by the Seller in accordance with the laws in force in the Republic of Poland, the provisions of these Terms and Conditions and accepted customs;
    • use the services offered by the Seller in a manner that is not burdensome for other Buyers and for the Seller, respecting their personal rights (including the right to privacy) and other rights to which they are entitled;
    • use any content posted in the Online Store only for his or her own personal use.

  5. If a breach of the obligations referred to in § 2(4) is found, the Seller may deprive the Buyer of the right to use the Online Store and may restrict the Buyer's access to some or all of the resources of the Online Store with immediate effect.

  6. The Buyer may use the Customer Account after completing two consecutive steps: 1) filling in the Registration Form and 2) clicking the "Register" button. In the Registration Form, the Buyer must provide the following data: first name and surname, e-mail address and password. The Buyer may provide other, additional data, such as an address or details for issuing a VAT invoice, but these are not required to create a Customer Account. The electronic service of maintaining a Customer Account is provided by the Seller free of charge for an indefinite period. The Buyer may delete the Customer Account at any time and without giving any reason by sending a relevant request to the Seller by e-mail to vsb.store.pl@gmail.com or in writing to the Seller's address.

  7. The Buyer's use of the Order Form begins when the first Product is added to the Basket. An Order is placed after the Buyer completes four consecutive steps: 1) clicking the "Place order" button in the Basket, which opens the Order Form, 2) filling in the Order Form, 3) ticking the checkbox next to the statement "Yes, I accept the Terms and Conditions and the Privacy Policy" and 4) clicking the "Order" button. Until the "Order" button is clicked, the Buyer may modify the data entered in the Order Form. To conclude a Sales Agreement, the Buyer must provide the following data in the Order Form: first name and surname/company name, address (street, building/apartment number, postal code, town, country), e-mail address, contact telephone number and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery, payment method. Buyers who are not natural persons must also provide the company name and NIP (tax identification number).

  8. The Seller may terminate the agreement for the provision of electronic services with 14 days' notice by sending the Buyer a notice of termination to the e-mail address provided during registration or when placing the Order. The Seller may terminate the agreement for good reasons, which include:

    • the Buyer's use of the Online Store in a manner that violates the law or the provisions of these Terms and Conditions;
    • the Buyer's use of the Online Store in a manner that violates the rights of third parties or good practice;
    • the Buyer sending or posting unsolicited commercial information (spam) in the Online Store.

  9. The Buyer may terminate the agreement for the provision of electronic services at any time, without giving a reason and without incurring any costs, in particular by sending a notice of termination by e-mail to vsb.store.pl@gmail.com or in writing to the Seller's address.

  10. Termination or expiry of the agreement for the provision of electronic services does not affect the rights acquired by the Buyer and the Seller before such termination or expiry.

  11. The Seller is not liable for:

    • the blocking by mail server administrators of e-mail messages sent by the Seller to the Buyer, or the deletion and blocking of such messages by software installed on the Buyer's device;
    • transactions made through the Online Store by unauthorised third parties;
    • disruptions, including interruptions in the functioning of the Online Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Buyer's technical infrastructure;
    • damage resulting from the Buyer providing incorrect, untrue or incomplete information when placing an Order, or damage resulting from the Buyer's failure to comply with these Terms and Conditions.

§ 3. Conclusion of the Sales Agreement

  1. Announcements, advertisements, price lists and other information about Products presented on the website https://vsb-store.pl/ or in other places used to display Products, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude an agreement within the meaning of Art. 71 of the Civil Code.

  2. Before concluding a Sales Agreement, the Seller provides the Buyer with the information referred to in Art. 12(1) of the Consumer Rights Act in a manner appropriate to the means of distance communication used. This information includes in particular:

    • the main characteristics of the Product and the method of communication with the Buyer;
    • the Seller's identification details, the address of its registered office, e-mail address and telephone number;
    • the address at which the Buyer may submit complaints, if different from the address of the Seller's registered office;
    • the total price of the Product including taxes and delivery costs;
    • the method and deadline for payment;
    • the method and deadline for performance by the Seller and the complaints procedure;
    • the method and deadline for exercising the right to withdraw from the Sales Agreement, as well as the model withdrawal form;
    • the costs of returning the Product in the event of withdrawal from the Sales Agreement, which are borne by the Buyer;
    • cases in which the right to withdraw from the Sales Agreement does not apply or is lost by the Buyer;
    • the Seller's obligation to deliver a Product that conforms to the contract;
    • the existence and content of any guarantee and after-sales services and how they are provided;
    • the possibility of using out-of-court complaint and redress procedures and the rules for accessing them.

  3. To conclude a Sales Agreement, the Buyer must first place an Order. Placing an Order constitutes a declaration of intent to be bound by a Sales Agreement with the Seller and the placing of an order with an obligation to pay within the meaning of the Consumer Rights Act. Orders can be placed via the Order Form on the website https://vsb-store.pl/ or by telephone.

  4. To place an Order via the Order Form, go to the website https://vsb-store.pl/, select the desired Products, add them to the Basket and then follow the steps indicated by the messages displayed.

  5. If the Buyer wishes to receive a VAT invoice, he or she should tick the option "I want a VAT invoice" when placing the Order and complete the details required to issue it. If it was not indicated when placing the Order that a VAT invoice is required, the Seller cannot issue it after the Order has been paid.

  6. Placing an Order requires reading and accepting these Terms and Conditions. Ticking the checkbox "Yes, I accept the Terms and Conditions and the Privacy Policy" when placing an Order means that the Buyer has read the Terms and Conditions, understands their provisions and agrees to the terms contained therein. Without such acceptance, an Order cannot be placed.

  7. A Buyer who has left his or her e-mail address in the Online Store and has consented to receiving commercial information (e.g. by subscribing to the Newsletter) may receive reminders at that address about Products added to the Basket and the possibility of completing the Order.

  8. After the Buyer has provided all the data necessary to place an Order, an Order summary is displayed, including: the subject of the Order, the unit and total price of the ordered Products including taxes, delivery costs and other additional costs, the payment method, the delivery method and place, and the Seller's details. The Buyer may modify the data entered and the selection of Products until the "Order" button is clicked. In the case of a telephone Order, the Seller provides the above information to the Buyer orally.

  9. After the Order has been placed, the Seller confirms its receipt by e-mail to the address provided by the Buyer and/or by SMS to the telephone number provided. A Sales Agreement is concluded between the Buyer and the Seller when the Buyer receives this confirmation. In the case of a telephone Order, the confirmation may be sent by SMS or in writing to the address provided by the Buyer. In the Order confirmation message, the Seller includes a link to these Terms and Conditions (together with the model withdrawal form constituting Annex No. 1) and a link to the Privacy Policy.

  10. During the processing of the Order, the Seller informs the Buyer of its subsequent stages (receipt of payment, picking of Products, dispatch, delivery) by e-mail and/or SMS.

  11. The Seller may withdraw from the Sales Agreement within 30 days of its conclusion:

    • if the data necessary to process the Order have not been provided or have been provided incorrectly and it is not possible to contact the Buyer;
    • if the ordered Products are unavailable or were damaged before being sent to the Buyer. In such a case, the Seller first contacts the Buyer to agree on how to proceed with the Order. If no agreement is reached, the Seller may unilaterally withdraw from the Sales Agreement.

  12. After the Products have been delivered, the Seller may contact the Buyer by e-mail or SMS to ask about his or her satisfaction with the Products received and the quality of service. The Seller sends offers to purchase other Products only to Buyers who have consented to receiving commercial information.

§ 4. Product prices and payment

  1. Product prices are given in Polish zloty (PLN) as gross prices, i.e. they include taxes and other public charges due in connection with the purchase of the Product.

  2. The unit price of a Product is binding on the Buyer and the Seller from the moment the Order is placed.

  3. The Buyer may choose the following payment methods:

    • a) payment by payment card (Visa, Mastercard);
    • b) Google Pay / Apple Pay;
    • c) Przelewy24 – online payment via the Przelewy24 service, which in particular offers BLIK payments and fast online transfers from a selected bank; the current list of methods available within Przelewy24 is displayed after selecting this payment method;
    • d) PayPal – payment via the PayPal service;
    • e) bank transfer (standard) – payment to the bank account of VSB.STORE Spółka z ograniczoną odpowiedzialnością No. 88 1090 1014 0000 0001 5437 3655 at Santander bank. We recommend making the transfer after receiving an e-mail from the manager with the payment details. The Order is dispatched after the funds have been credited to the Seller's account;
    • f) payment with bonuses – payment for the Order using bonuses accumulated under the Seller's loyalty programme, to the extent and on the terms set out on the Online Store website;
    • g) cash on delivery – payment upon receipt of the parcel, available only in Poland and only when courier delivery is selected.

  4. The Buyer is obliged to pay for the ordered Products no later than 7 (seven) calendar days from the date of receipt of the e-mail confirming the Order. This does not apply to cash on delivery.

  5. The Seller may cancel an Order that has not been paid within the period specified in § 4(4), after first informing the Buyer.

§ 5. Delivery

  1. The Seller offers the following delivery methods in Poland:

    • DHL POP – delivery to a selected DHL POP pick-up point, chosen when placing the Order;
    • DHL Parcel Kurier – courier delivery to the address specified in the Order;
    • InPost Paczkomat – delivery to a selected InPost parcel locker, chosen when placing the Order.

  2. Orders to other countries are shipped by the courier company DHL, and to the United Kingdom by FedEx. The delivery cost depends on the country and is displayed in the Basket after selecting the country of delivery.

  3. The Buyer is informed of the delivery costs when placing the Order. These costs depend on the selected delivery method, the country of delivery and the payment method.

  4. If the value of the ordered Products is at least PLN 399.00, the Seller covers the delivery costs. Free delivery applies only:

    • to deliveries within Poland;
    • to Orders paid in full in advance (it does not apply to cash on delivery);
    • to retail Orders (it does not apply to wholesale Orders).

    If, as a result of using a discount code, the value of the ordered Products falls below PLN 399.00, the delivery costs are borne by the Buyer.

  5. Orders are dispatched within 1–2 working days. An Order placed on a working day before 12:00 may be dispatched on the same day. Delivery within Poland usually takes 1–3 working days from dispatch. The estimated delivery time abroad is approximately 5 working days and depends on the courier company and the country of delivery. In any case, the Product will be delivered no later than 30 days from the date of payment or, in the case of cash on delivery, from the date of conclusion of the Sales Agreement.

§ 6. Withdrawal from the Sales Agreement

  1. A Consumer or Entrepreneur-Consumer who has concluded a Sales Agreement at a distance may withdraw from it without giving any reason and without incurring any costs, except for the costs referred to in § 6(6), within 14 (fourteen) days of receiving the Product or its last part. To meet the deadline, it is sufficient to send the statement of withdrawal before it expires:

    • via the online return form available on the Online Store website;
    • by e-mail to vsb.store.pl@gmail.com;
    • by post to: VSB.STORE Spółka z ograniczoną odpowiedzialnością, ul. Bydgoska 6, 30-056 Kraków, Poland.

  2. The Consumer or Entrepreneur-Consumer may use the model withdrawal form constituting Annex No. 1 to these Terms and Conditions, but this is not mandatory.

  3. If the statement of withdrawal is submitted via the online form, the Seller immediately confirms its receipt by e-mail.

  4. In the event of effective withdrawal from the Sales Agreement, the agreement is deemed not to have been concluded.

  5. The Product must be returned without undue delay and in any case no later than 14 (fourteen) days from the date of withdrawal from the Sales Agreement. To meet the deadline, it is sufficient to send the Product before it expires to:

    VSB.STORE Spółka z ograniczoną odpowiedzialnością ul. Wólczyńska 133, blok 5, magazyn 24 01-919 Warszawa, Poland

    Please contact the Seller before sending the parcel – this will help us accept and process the return quickly.

  6. The direct costs of returning the Product, i.e. the cost of packaging and sending the Product, are borne by the Consumer or Entrepreneur-Consumer.

  7. If the right of withdrawal is exercised by an Entrepreneur-Consumer, the Seller, after accepting the return, issues a corrective invoice and sends it to the e-mail address indicated by the Entrepreneur-Consumer or, if no such address is indicated, to the e-mail address used when concluding the Sales Agreement.

  8. The Consumer or Entrepreneur-Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish the nature, characteristics and functioning of the Product. The returned Product should be complete, including all parts, accessories, instructions and documents received.

  9. The Consumer or Entrepreneur-Consumer may open the packaging to access the Product if similar Products are usually displayed in brick-and-mortar shops without packaging. It is recommended that the Product be returned in its original packaging, unless it was removed in order to establish the nature, characteristics and functioning of the Product. In such a case, the Product should be packed so as to protect it against damage in transit.

  10. The Seller refunds to the Consumer or Entrepreneur-Consumer all payments received, including the costs of delivering the Product, with the exception of additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Seller.

  11. The refund will be made within 14 (fourteen) days from the date of receipt of the statement of withdrawal from the Sales Agreement. The Seller may withhold the refund until it has received the Product back or until the Buyer has supplied evidence of having sent it back, whichever is earlier. The refund is made using the same means of payment as used by the Buyer, unless the Buyer has expressly agreed otherwise and does not incur any fees as a result of such refund.

  12. The right of withdrawal from a distance contract does not apply to the Consumer or Entrepreneur-Consumer in the case of a contract:

    • for the supply of a Product that is not prefabricated, made to the Buyer's specifications or clearly personalised;
    • for the supply of a Product delivered in sealed packaging that is not suitable for return due to health protection or hygiene reasons, if the packaging was opened after delivery;
    • for the supply of a Product that is liable to deteriorate rapidly or has a short shelf life;
    • for the supply of Products which, after delivery, are, according to their nature, inseparably mixed with other items.

§ 7. Complaints relating to the sale

  1. If the Buyer is a Consumer or Entrepreneur-Consumer, the Seller is liable for any lack of conformity of the Product with the contract in accordance with the provisions of the Consumer Rights Act.

  2. The Buyer may submit a complaint:

    • in writing – to the Seller's correspondence address: ul. Bydgoska 6, 30-056 Kraków, Poland;
    • orally – by telephone at +48 728 832 449;
    • electronically – by e-mail to vsb.store.pl@gmail.com.

  3. The Product subject to the complaint should be sent to: VSB.STORE Spółka z ograniczoną odpowiedzialnością, ul. Wólczyńska 133, blok 5, magazyn 24, 01-919 Warszawa, Poland. Please contact the Seller before sending the parcel.

  4. The Product conforms to the contract if, in particular, the following conform to the contract:

    • its description, type, quantity, quality, completeness and functionality;
    • its fitness for a particular purpose for which the Buyer requires it, of which the Buyer informed the Seller no later than at the time of conclusion of the contract and which the Seller accepted.

  5. Furthermore, in order to be considered in conformity with the contract, the Product must:

    • be fit for the purposes for which products of the same type are normally used, taking into account applicable law, technical standards or good practice;
    • be of the quantity and have the characteristics, including durability and safety, that are normal for products of the same type and that the Buyer may reasonably expect, given the nature of the product and any public statements made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the Seller proves that:
      • it was not aware of, and could not reasonably have been aware of, the public statement in question,
      • before the conclusion of the contract, the public statement had been corrected in the same way and form in which it had been made, or in a comparable way,
      • the public statement could not have influenced the Buyer's decision to conclude the contract;
    • be delivered with the packaging, accessories and instructions that the Buyer may reasonably expect to receive;
    • be of the same quality as the sample or model that the Seller made available to the Buyer before the conclusion of the contract and correspond to the description of such sample or model.

  6. The Seller is not liable for a lack of conformity of the Product with the contract to the extent referred to in § 7(5) if the Buyer, no later than at the time of conclusion of the contract, was expressly informed that a particular characteristic of the Product deviates from the conformity requirements set out in § 7(5) and expressly and separately accepted the absence of that characteristic.

  7. The Seller is liable for any lack of conformity of the Product with the contract that existed at the time of delivery and became apparent within two years of that time, unless the shelf life of the Product is longer. If the lack of conformity becomes apparent within two years of delivery of the Product, it is presumed to have existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the Product or the nature of the lack of conformity.

  8. The Seller may not rely on the expiry of the period referred to in § 7(7) if it fraudulently concealed the lack of conformity of the Product with the contract.

  9. If the Product does not conform to the contract, the Buyer may demand its repair or replacement.

  10. The Seller may replace the Product when the Buyer requests repair, or repair it when the Buyer requests replacement, if bringing the Product into conformity with the contract in the manner chosen by the Buyer is impossible or would involve excessive costs for the Seller. If both repair and replacement are impossible or would involve excessive costs for the Seller, it may refuse to bring the Product into conformity with the contract.

  11. The Seller carries out the repair or replacement within a reasonable time from the moment it was informed by the Buyer of the lack of conformity and without significant inconvenience to the Buyer, taking into account the nature of the Product and the purpose for which the Buyer acquired it.

  12. The Buyer makes the Product subject to repair or replacement available to the Seller, and the Seller collects it from the Buyer at its own expense.

  13. The costs of repair or replacement, including in particular postage, transport, labour and materials, are borne by the Seller.

  14. The Buyer is not obliged to pay for the normal use of a Product that was subsequently replaced.

  15. If the Product does not conform to the contract, the Buyer may submit a statement on a price reduction or withdrawal from the contract where:

    • the Seller has refused to bring the Product into conformity with the contract in accordance with § 7(10);
    • the Seller has not brought the Product into conformity with the contract in accordance with § 7(11)–(13);
    • the lack of conformity persists even though the Seller has attempted to bring the Product into conformity with the contract;
    • the lack of conformity is so serious as to justify a price reduction or withdrawal from the contract without first using the remedies set out in § 7(9)–(14);
    • it is clear from the Seller's statement or from the circumstances that the Seller will not bring the Product into conformity with the contract within a reasonable time or without significant inconvenience to the Buyer.

  16. The reduced price must be in the same proportion to the contract price as the value of the non-conforming Product is to the value of a conforming Product.

  17. The Seller refunds to the Buyer the amounts due as a result of the price reduction without undue delay and no later than 14 (fourteen) days from the date of receipt of the Buyer's statement on the price reduction.

  18. If the lack of conformity relates only to some of the Products delivered under the contract, the Buyer may withdraw from the contract only in respect of those Products, and also in respect of other Products acquired together with them if the Buyer cannot reasonably be expected to agree to keep only the conforming Products.

  19. The Buyer may not withdraw from the contract if the lack of conformity of the Product is minor. The lack of conformity is presumed to be material.

  20. In the event of withdrawal from the contract, the Buyer returns the Product to the Seller without undue delay at the Seller's expense. The Seller refunds the price to the Buyer without undue delay and no later than 14 (fourteen) days from the date of receipt of the Product or proof of its return, using the same means of payment as used by the Buyer, unless the Buyer has expressly agreed to another method of refund that does not involve any costs for the Buyer.

  21. The Buyer may withhold payment of the price until the Seller has fulfilled its obligations referred to in § 7(9)–(20).

  22. The Seller responds to a complaint within 14 (fourteen) days. If the Seller does not respond to the complaint within this period, it is deemed to have accepted the complaint as justified.

  23. Minor differences in the appearance of the Product compared with its graphic presentation in the Online Store, resulting from the settings of the Buyer's monitor, lighting conditions and similar factors related to online shopping, do not constitute grounds for a complaint. This provision does not limit the Seller's liability or the Buyer's rights, in particular the right to withdraw from the contract.

§ 8. Complaints relating to electronic services

  1. Complaints relating to electronic services, in particular the functioning of the Online Store, may be submitted on the grounds of:

    • failure by the Seller, through its fault, to meet the date specified in the agreement for commencing the provision of services;
    • non-performance or improper performance of services by the Seller or incorrect invoicing for them.

  2. The complaint should include in particular its subject and the circumstances justifying it.

  3. The Seller considers the complaint within 14 (fourteen) days of its submission.

§ 9. Provisions concerning Entrepreneurs

  1. The provisions of this section apply only to Entrepreneurs, i.e. Buyers who are neither Consumers nor Entrepreneurs-Consumers, where the Sales Agreement is of a professional nature for them, resulting in particular from the subject of their business activity.

  2. The Seller has the right to restrict the payment methods available to the Entrepreneur, including requiring full or partial prepayment, regardless of the payment method selected in the Order and of the conclusion of the Sales Agreement.

  3. Products that are the subject of a Sales Agreement concluded with an Entrepreneur remain the property of the Seller until the price and delivery costs have been paid.

  4. When the Product is handed over to the carrier, the benefits and burdens associated with the Product and the risk of its accidental loss or damage pass to the Entrepreneur. The Seller is not liable for loss, shortage or damage to the Product occurring between its acceptance for carriage and its handover to the Entrepreneur, or for delays in carriage.

  5. The Seller is liable to the Entrepreneur for defects in the Product provided that proof of purchase (VAT invoice or fiscal receipt) is presented.

  6. The Entrepreneur loses the rights under the statutory warranty (rękojmia) if he or she did not inspect the Product in the time and manner customary for items of that kind and did not notify the Seller of the defect without undue delay after its discovery or, if the defect became apparent only later, did not notify the Seller without undue delay after its discovery.

  7. The Seller considers a complaint submitted by an Entrepreneur within 30 (thirty) days from the date of receipt of the Product subject to the complaint. This period may be extended in justified cases, of which the Entrepreneur will be informed. Failure by the Seller to respond within this period means that the complaint has not been accepted.

  8. The costs of delivering the defective Product to the Seller are borne by the Entrepreneur.

  9. The Seller's liability towards the Entrepreneur, regardless of its legal basis, is limited – both for a single claim and for all claims in total – to the amount of the price paid and the delivery costs under the Sales Agreement. The Seller is liable towards the Entrepreneur only for typical damage foreseeable at the time of conclusion of the agreement and is not liable for loss of profits.

§ 10. Personal data

  1. The controller of the Buyer's personal data is VSB.STORE Spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, ul. Bydgoska 6, 30-056 Kraków, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000983007, REGON: 522616547, NIP: 6772481439, tel.: +48 728 832 449, e-mail: vsb.store.pl@gmail.com.

  2. The rules for processing Buyers' personal data are set out in the Privacy Policy available on the Online Store website.

§ 11. Copyright

All content posted in the Online Store https://vsb-store.pl/, including in particular graphic marks, photographs and Product descriptions, is protected by copyright within the meaning of the Copyright Act. None of these elements may be distributed or copied in any way (electronic, mechanical or other) without the written consent of VSB.STORE Spółka z ograniczoną odpowiedzialnością.

§ 12. Final provisions

  1. The Buyer may contact the Seller:

    • by telephone: +48 728 832 449 (Mon–Fri 9:00–17:00);
    • by e-mail: vsb.store.pl@gmail.com;
    • in writing to the correspondence address: VSB.STORE Spółka z ograniczoną odpowiedzialnością, ul. Bydgoska 6, 30-056 Kraków, Poland.

    Returns and Products subject to complaints should be sent to the warehouse address: ul. Wólczyńska 133, blok 5, magazyn 24, 01-919 Warszawa, Poland.

  2. The Seller reserves the right to amend these Terms and Conditions in the event of:

    • the introduction of new or amendment of existing laws;
    • changes in or new interpretations of laws resulting from court rulings, decisions, recommendations, guidelines or instructions;
    • changes in market conditions;
    • the introduction of Products to or their withdrawal from the offer;
    • changes in delivery methods, payment methods or the complaints procedure resulting from the way the Seller's business operates;
    • the need to correct clerical or arithmetical errors or to ensure that the provisions of these Terms and Conditions are unambiguous, provided that this does not increase the Buyer's obligations or reduce the Buyer's rights.

  3. The amended Terms and Conditions are binding on the Buyer if the requirements set out in Art. 384 of the Civil Code have been met. Amendments to these Terms and Conditions do not infringe the rights of Consumers or Entrepreneurs-Consumers acquired before the date on which the amendments enter into force. The Seller informs Buyers of any amendment by posting a relevant notice on the website https://vsb-store.pl/.

  4. The Buyer may use out-of-court complaint and redress procedures, including mediation. Lists of permanent mediators and existing mediation centres are made available by the Presidents of the competent Regional Courts in Poland. The use of out-of-court dispute resolution is voluntary and requires the consent of both parties.

  5. Polish courts have jurisdiction in all matters arising from or related to the Sales Agreement.

  6. Disputes between a Consumer or Entrepreneur-Consumer and the Seller are settled by the competent common courts. Disputes between the Seller and an Entrepreneur are settled by the court having jurisdiction over the Seller's registered office.

  7. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and other Polish laws apply.

  8. These Terms and Conditions enter into force on 19 October 2026.

Annex No. 1 – Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: VSB.STORE Spółka z ograniczoną odpowiedzialnością ul. Bydgoska 6, 30-056 Kraków, Poland e-mail: vsb.store.pl@gmail.com

I/We() hereby give notice that I/we() withdraw from my/our() contract of sale of the following goods():

........................................................................................

Ordered on()/received on(): ..........................................

Name of consumer(s): ..........................................

Address of consumer(s): ..........................................

Signature of consumer(s) (only if this form is notified on paper): ..........................................

Date: ..........................................

(*) Delete as appropriate.

The form can also be completed online: https://vsb-store.pl/en/return-request.

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