We ship orders within 1–2 working days. Orders placed on a working day before 12:00 may be shipped the same day. Delivery usually takes 1–3 working days from dispatch.
Available delivery options:
DHL POP
delivery to a pick-up point
11.00 zł
DHL Parcel Kurier
delivery to your address
14.00 zł
InPost Paczkomat
delivery to a parcel locker
15.00 zł
Free delivery from 399 zł. Free delivery applies only to retail orders delivered within Poland and paid in full in advance. It does not apply to cash-on-delivery or wholesale orders.
Delivery to other countries
We ship orders to other countries via the courier companies DHL and FedEx (to the United Kingdom). The delivery cost depends on the country and is shown in the basket once you select the destination country.
Orders are shipped within 1–2 working days. The estimated delivery time is about 5 working days. Depending on the country, it may be shorter or longer, as it depends on the courier.
Returns
A consumer, as well as a business owner with consumer rights, may withdraw from a distance contract without giving any reason within 14 days of receiving the goods.
Please contact us before sending the parcel. This helps us receive and process your return smoothly.
3
Pack the product in its original packaging.
4
Send the item back within 14 days of submitting your statement to the address below.
Return address:
VSB.STORE Sp. z o.o. ul. Wólczyńska 133, blok 5, magazyn 24 01-919 Warszawa
We will refund your payment within 14 days of receiving your statement of withdrawal. We may withhold the refund until we have received and inspected the goods.
The buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, e.g. signs of use or damage.
The cost of returning the goods is borne by the buyer.
The following cannot be returned:
goods made to the customer’s specifications or personalised to their needs;
sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.
Complaints
If the product you received is damaged or not as described, please contact us before sending the parcel. Items under complaint should be sent to the address given above.
If you have any questions about delivery, returns or complaints, please contact us:
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