Delivery

DELIVERY METHODS WITHIN THE TERRITORY OF POLAND
InPost is the largest logistics operator of a network of post offices operating 24/7.
Delivery options: courier service or parcel post.
InPost tariffs: 14 PLN - delivery to a parcel post office.

20 PLN - courier delivery.

Delivery is carried out within 1-3 business days. 

Free delivery for orders over PLN 299.
* only in case of full prepayment

DELIVERY METHODS IN EUROPE

Delivery within Europe is carried out by courier international companies DHL, GLS, and UPS. It is paid additionally by the customer after placing the order. 

The delivery is carried out within 1-3 working days. 

EXCHANGE AND RETURN

According to Polish law, the consumer has the right to withdraw from the distance contract without giving any reason within 14 days of receiving the parcel. In the event of a return of the goods, the Online Shop is obliged to refund the amount paid by the buyer for the goods and the delivery costs, if such costs were incurred by the buyer. The costs of returning the goods are borne by the buyer. Before returning the goods, please contact the store to agree on the details of the return. If the goods are damaged or do not match the description, the buyer has the right to exchange the goods without defects or receive a refund of the price paid, including shipping costs.

The product must be undamaged and in its original packaging to be eligible for a return or exchange. This means that it must show no signs of use or damage and must contain all original parts and accessories included in the scope of delivery. If the product does not meet these conditions, the store may refuse to accept the return or exchange. Returns or exchanges do not apply to personalised or manufactured orders.

How to make a return

Contact the online store's customer service and inform them of your intention to return the product.
Pack the product in its original packaging, if possible, and attach the documents received from the online store confirming your return.
Send the parcel to the online store using the return option of your choice. Most often, you can use courier or postal services.
Wait for the online store to confirm receipt of the parcel and provide you with information about the return or exchange of goods.

Who bears the cost of returns in an online store?

In case of a return or exchange, the buyer bears the shipping costs.
In case of a complaint or defective goods, the online store bears the shipping costs.
The online store reserves the right to refuse a return or exchange if the goods are in improper condition or do not meet the requirements listed above.
Refunds or exchanges will be made within 14 days of receiving the returned parcel.

Under Polish law, the following goods and services are not subject to return:
goods manufactured to the Customer's special order or to meet their individual needs;
goods delivered in sealed packaging, which, once opened, cannot be returned for health or hygiene reasons if the packaging was opened after delivery.
In case of any questions or uncertainties regarding the exchange or return, the buyer may contact the online store by e-mail or phone.