Payment

PAYMENT METHODS

For your convenience, we offer the following payment methods on our website:

1. Przelewy24 – a Polish payment system founded in 2003 and one of the leaders of the Polish online payments market. It lets you pay by online bank transfer, payment card, BLIK, Apple Pay or Google Pay, among others.
2. PayPal – one of the largest electronic payment systems, allowing you to make purchases and transfers online.
3. Payment to the company’s official bank account / Bank transfer (standard) – a traditional transfer to the company’s official bank account.
4. Payment with bonuses – pay for your order with bonuses earned under the terms of the loyalty program.
5. Card payment – fast payment by Visa or Mastercard.
6. Google Pay / Apple Pay
7. Cash on delivery – payment upon receipt of the parcel, available only when courier delivery is selected.

Delivery

DELIVERY METHODS IN POLAND

Orders are shipped within 1–2 business days. Orders placed by 12:00 noon may be shipped the same day. Standard delivery time is 1–3 business days from dispatch.

Available delivery methods:

1. DHL POP pickup point — PLN 11.00
Delivery to a DHL POP pickup point of your choice. You can select the pickup point when placing your order.
2. DHL Parcel courier — PLN 14.00
DHL courier delivery directly to the address provided in your order.
3. InPost Paczkomat (parcel locker) — PLN 15.00
Delivery to an InPost parcel locker of your choice. You can select the locker when placing your order.

Free delivery on orders of PLN 399 or more.
* Free delivery applies only to fully prepaid orders.

DELIVERY METHODS IN EUROPE

Deliveries to European countries are handled by the international courier company DHL.
Delivery costs are paid separately by the customer and depend on the destination country and the parcel’s parameters.
Orders are shipped within 1–2 business days.

EXCHANGE AND RETURN

According to Polish law, consumers have the right to withdraw from a distance contract without giving a reason within 14 days from the day they receive the product. In the event of a return, the online store is obliged to refund the amount paid by the customer for the product, as well as the delivery costs if incurred by the customer. The cost of returning the product is borne by the buyer. Before returning a product, please contact the store to arrange the return details.

If the product is damaged or does not match the description, the customer has the right to request a replacement for a defect-free product or a refund of the price, including shipping costs.

The returned or exchanged product must be undamaged and in its original packaging. This means it must not show signs of use or damage, and all original components and accessories must be included. If the product does not meet these conditions, the store may refuse the return or exchange. Returns or exchanges do not apply to personalized or custom-made products.

Return Methods

1. Contact the online store's customer service and inform them of your intention to return the product.
2. If possible, pack the product in its original packaging and include documents received from the online store confirming the return.
3. Send the package to the online store using the chosen return method, usually via courier or postal service.
4. Wait for the online store to confirm receipt of the package and notify you about the return or exchange.

Who covers the cost of returns in the online store?

• In the case of a return or exchange, the customer bears the shipping costs.
• In the case of complaints or defective products, the shipping costs are borne by the online store.
• The online store reserves the right to refuse returns or exchanges if the product is in poor condition or does not meet the requirements mentioned above.

Returns or exchanges will be processed within 14 days from the date the returned package is received.

According to Polish law, the following goods and services are non-returnable:

• Goods produced on special order or customized to the customer’s individual needs
• Goods delivered in sealed packaging that cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery

For any questions or concerns regarding exchanges or returns, buyers can contact the online store via email or phone.

Producer's contact

MEDICAL PEEPLE MEDIA LTD

Responsible person