PAYMENT METHODS FOR PRODUCTS
For your convenience, we offer the following payment methods on our website:
DELIVERY METHODS IN POLAND
Shipping is completed within 1-2 business days. Same-day shipping is possible if the order is placed before 12:00 PM. Delivery time is 1-3 days from dispatch.
InPost is the largest logistics operator of postal outlets operating 24/7.
Delivery options: courier delivery or postal package
InPost rates:
Free delivery for orders over 399 PLN.
only for full prepayment
Pocztex is a courier service of Poczta Polska – one of Poland’s leaders in communication, parcel, courier, and logistics services, as well as the national postal operator handling an average of 5 million parcels daily and covering over 90% of Poland's population.
Delivery options:
ORLEN Paczka is a modern and secure delivery and parcel pickup service:
Delivery within Europe is carried out by international courier companies such as DPD, GLS, UPS, and FEDEX. The delivery cost is additional and is covered by the customer after placing the order.
Shipping is completed within 1-2 business days.
According to Polish law, consumers have the right to withdraw from a distance contract without giving a reason within 14 days from the day they receive the product. In the event of a return, the online store is obliged to refund the amount paid by the customer for the product, as well as the delivery costs if incurred by the customer. The cost of returning the product is borne by the buyer. Before returning a product, please contact the store to arrange the return details.
If the product is damaged or does not match the description, the customer has the right to request a replacement for a defect-free product or a refund of the price, including shipping costs.
The returned or exchanged product must be undamaged and in its original packaging. This means it must not show signs of use or damage, and all original components and accessories must be included. If the product does not meet these conditions, the store may refuse the return or exchange. Returns or exchanges do not apply to personalized or custom-made products.
Return Methods
Who covers the cost of returns in the online store?
Returns or exchanges will be processed within 14 days from the date the returned package is received.
According to Polish law, the following goods and services are non-returnable:
For any questions or concerns regarding exchanges or returns, buyers can contact the online store via email or phone.
Zola Eu Sp. z. o.o
